<ul><li>Co-curricular - clubs, gym, arts and culture, or volunteer work.</li><li>Position of Responsibility - project manager&nbsp;</li></ul>

Bachelor of Commerce

Commerce

Intermediate (Class XII)

Matriculation (Class X)

Science

<ul><li>Drove 20% growth in sales and efficiency by leading market expansion and process improvement initiatives.</li><li>Boosted brand visibility by 30% and client retention by 15% through targeted engagement campaigns.</li><li>Delivered projects 10% ahead of schedule and 5% under budget by streamlining operational workflow.</li><li>Improved procurement efficiency by 25% through digital sourcing across GeM, SAP Ariba and Mjunction.</li><li>Analyzed sales and procurement trends to identify cost-saving opportunities and improve vendor performance using Excel dashboards and pivot reporting.</li><li>Created monthly performance reports and operational summaries to support leadership in decision-making and business planning.</li></ul>

Operations

Business Development Manager

<ul><li>Conducted root-cause analysis and process audits, resulting in a 10% improvement in service quality.</li><li>Delivered performance and compliance reports to leadership, supporting data-driven process enhancements.</li><li>Collaborated with cross-functional teams to strengthen quality</li></ul>

Quality Analyst 

<ul><li>Resolved customer queries with a 90%+ satisfaction rating, contributing to high client retention.</li><li>Delivered prompt and accurate support in high-pressure environments, ensuring service quality and responsiveness.</li></ul>

Customer Service Executive

University Of Calcutta, Kolkata

India

Possess a robust background spanning in business development, 
procurement, and operational management, showcasing adaptability and a 
results-oriented approach across various industrial sectors, targeting to 
leverage analytical skills and data-driven insights in roles such as Business 
Analyst, Sales Consultant or Procurement Specialist in leading organizations. 

<ul><li>Analyzed IPL data (2008–2020) using SQL &amp; Excel to assess players, teams, and venue trends.</li><li>Identified top performers, toss/venue impact, and RCB’s performance inconsistencies.</li><li>Applied SQL joins, aggregations &amp; Excel dashboards for trend analysis.</li><li>Suggested strategies like stronger death-over bowling and top-order stability.</li></ul>

SQL Project: RCB - IPL Strategy 

<ul><li>Designed an Excel dashboard to track IT ticket KPIs (volume, resolution, satisfaction, performance).</li><li>Found 122% ticket growth, flagged 13 underperforming agents, and delays in hardware/system tickets.</li><li>Applied Pivot Tables, XLOOKUP, correlation &amp; trend analysis for insights.</li><li>Recommended agent training and system upgrade to improve efficiency.</li></ul>

Aman Jain

Social Accounts

Achievements

Projects

SQL Project: RCB - IPL Strategy

IT Ticket Analysis - Spreadsheet Project

Experience

Business Development Manager

Quality Analyst

Customer Service Executive

Education

University of Calcutta

ISC

ICSE

Skills