Bachelor of Science

Information technology

Intermediate (Class XII)

Electronics and Instrumentation Engineering

Matriculation (Class X)

Other

• Handle blue collared employees like Phlebotomist, assign camp details to them and keep follow up for execution.•&nbsp;Create salary and ensure timely release of the salary.•&nbsp;Keep record of the attendance and leaves, arrange training and interacting sessions with the Phlebotomist.

Operations

Manager - Operations

•&nbsp;Communicated regularly with delivery partners to inform them about their incentive structures and earning opportunities, fostering motivation and transparency.•&nbsp;Uploaded informational banners within the delivery partner app to promote awareness on key topics such as traffic safety guidelines and food transportation standard operating procedures (SOPs).•&nbsp;Prepared and maintained daily incentive achievement reports, segmented zone-wise, to track performance and recognize high achievers.

Area Lead

•&nbsp;Handle logistic boys and Phlebos of North and South Zone, ensure timely attendance and inventory handover.•&nbsp;Keep record of their payment and ensure timely release of their payment.•&nbsp;Assigned first international project of Tanzania to hire and handle blue collared employees in Africa region.•&nbsp;Arrange seminars, training sessions - booking halls and venues for Franchisee meet and Blue Collared Annual Meet

•&nbsp;Managed Amazon Seller Accounts for North American clients, addressing ledger discrepancies and account-related concerns with accuracy and timeliness.•&nbsp;Resolved client issues related to inventory visibility and unauthorized debits, often stemming from customer escalations, ensuring swift and satisfactory resolution.•&nbsp;Delivered outstanding operational results, including:<ul><li>90% same-day query closure rate</li><li>100% SLA adherence</li><li>90% daily call assignment efficiency</li><li>Maintained an NPS score of 85%, reflecting high service quality and customer satisfaction</li></ul>

Senior Executive - Operations

•&nbsp;Oversaw regional performance metrics and operational workflows for blood collection technicians across South and West India, using data analysis to drive improvements in service efficiency and quality.•&nbsp;Managed government healthcare projects and tenders, including BMC and multiple state-level initiatives, analyzing requirements, ensuring compliance, and supporting proposal strategy through data-driven insights.•&nbsp;Handled strategic partnerships and key accounts such as 1MG, Practo, Abbott, and HLL, providing analytical support to optimize service delivery, monitor SLAs, and enhance client satisfaction.

Executive - Operations

Vikas College of Arts Science and Commerce

India

Results-driven professional with over 7 years of experience in driving operational efficiency and revenue growth in competitive markets. Known for exceptional communication skills and the ability to cultivate strong client relationships. Possesses deep expertise in client servicing, project management, blue-collar workforce coordination, and stakeholder engagement. Eager to leverage my experience and capabilities to contribute meaningfully to the success and growth of a dynamic organization.

<ul><li>Developed a comprehensive view to analyze business projections, enabling stakeholders to forecast future revenue trends and identify growth opportunities.</li><li>Created dynamic visualizations to break down revenue performance by region, helping identify high-performing areas and regions requiring strategic focus.</li><li>Conducted an in-depth analysis of product and product category sales, highlighting top-performing items and categories, and providing insights into customer preferences.</li><li>Explored the relationship between delivery time and revenue, identifying bottlenecks and their financial impact to improve operational efficiency.</li><li>Analyzed the effect of customer ratings on sales performance, providing actionable insights to enhance customer satisfaction and drive higher sales volumes.</li></ul>

E - Commerce Project

<ul><li>Utilized SQL to analyze team and player performance metrics, including venue impact and match outcomes, for the Royal Challengers Bangalore (RCB).</li><li>Identified key areas for improvement and proposed actionable strategies to enhance team performance for upcoming tournaments.</li><li>Conducted detailed analysis to shortlist potential players for the IPL auction, aligning with team requirements and performance trends.</li><li>Delivered insights and recommendations to optimize team composition and improve the likelihood of tournament success.</li></ul>

RCB - IPL Strategy

<ul><li>Conducted comprehensive analysis of Zomato restaurant data to provide actionable insights for business expansion and performance evaluation.</li><li>Identified potential locations for new restaurant openings based on key factors such as ratings, cuisine preferences, and geographical trends.</li><li>Analyzed city-wise and country-wise ratings of existing restaurants and cuisines to uncover patterns in customer preferences and satisfaction.</li><li>Leveraged advanced spreadsheet functionalities for data cleaning, visualization, and trend identification.</li></ul>

Akshay KishorIndia

Social Accounts

Achievements

Projects

E - Commerce Project

RCB - IPL Strategy

Zomato Restaurants Expansion

Experience

Manager - Operations

Area Lead

Manager - Operations

Senior Executive - Operations

Executive - Operations

Education

Vikas College, Vikhroli

GPM College, Andheri

St. John the Evangelist High School

Skills